Shipping & Returns

SHIPPING POLICY

Unity Service is still a small team that prioritizes ethical treatment of every single person in our supply chain. As such, it may take us a little longer to pack and ship your order than some of the big guys. 

We promise to ship your order as fast as we possibly can. Most orders will ship via USPS or UPS Ground, though in some cases we may use FedEx or DHL.

Our shipping costs are based on the number of items in your order, their weight & size, and where the order is shipping. We understand that some larger retailers may be able to offer you discounted or free shipping on all orders. We ask you to remember that nothing is truly free, and there are still workers from the first to the last mile that are trying to earn a living. We want to do everything we can to make sure they can.

We are proud to offer free U.S. domestic shipping on orders of $250 or more.

INTERNATIONAL CUSTOMERS

Hola! Bonjour! Nǐ hǎo! Konnichiwa! Guten Tag! Anyoung haseyo!

We're happy to ship all around the world and we're happy we stumbled onto your radar from our little Malibu HQ. 

While we're stoked you chose to order from us, please be aware that your order will ship DELIVERY DUTIES UNPAID. This means that you, the customer, are solely responsible for the payment of these duties. Under no circumstances is Unity Service available to pay for these costs. 

When you complete a purchase on our site, you are agreeing to pay these duties at the time of delivery. If you choose not to pay, we will deduct the cost to return the shipment from your refund. 

RETURNS

We get it. Sometimes it just wasn't meant to be.

We're happy to honor returns within 14 days on all Vibe and Blank product in new, unworn condition with all tags still attached and the original packing slip. Just shoot us an email with your order number in the subject line and we'll get you sorted.

You, the customer, are responsible for all costs associated with returning the product to us. We will be unable to provide any prepaid shipping labels to return the product.

We are UNABLE to accept returns on any worn items or custom orders. Please consider any of these purchases to be FINAL SALE.

If you think you've received a defective or damaged item outside of our policy guidelines, drop us an email as we may be able to help in certain circumstances.

EXCHANGES

We are unable to process exchanges. Instead, we'll ask you to complete the normal returns process and order the item you'd like to exchange it for in a separate transaction.

CANCELLATIONS

All appointments will require 48 hours advanced notice to cancel or reschedule. 

Appointments cancelled between 24-48 hours will receive a 50% refund.

Appointments cancelled within 24 hours of the appointment time will receive no refund. Choose your time wisely!